We want you to be genuinely happy with your pair. If something's wrong, here's how we handle it.
7-Day Warranty
Every order is covered by our 7-day warranty against manufacturing defects, counted from the day you receive your order. If a pair arrives with a genuine manufacturing fault, contact us within 7 days and we'll arrange a replacement.
What's covered
Manufacturing defects such as sole separation, stitching failures, or material faults present when the shoes were sourced. Send us clear photos of the issue along with your order number and we'll assess it promptly.
What's not covered
Normal wear and tear, damage from improper use, and change-of-mind returns on worn shoes are not covered. Sizing exchanges are handled case by case, contact us before wearing the shoes outdoors.
How to request a replacement
Reach out on our Contact page with your order number, a description of the issue, and photos. Our team typically responds within a few hours.
Our policy
We do not offer cash refunds. Confirmed manufacturing defects within the 7-day window are resolved with a replacement of the same item, subject to availability. If the same item isn't available, we'll work with you on the nearest equivalent.
Shipping costs for defective items
If a defect is confirmed, we cover the cost of return shipping and the replacement delivery.